Operations Manager, After Sales Service
1000FIX Services Ltd. Anywhere in Bangladesh Full time ৳35000.00 - ৳40000.00 MonthlyJob description
1000FIX Services Ltd. Job Circular has just been announced. According to the circular, they are looking to hire 1 person. This article covers all the details about the 1000FIX Services Ltd. job opportunity.
Responsibilities
- Possess a deep understanding of Customer Service through frontlines.
- Manage day-to-day service operations with a focus on achieving KPIs related to Revenue, Sales, Service, and Customer Satisfaction.
- Candidate should have operational knowledge of IT Products/Home Appliance/Mobile or relevant products.
- Effectively manage workforce allocation, ensuring resources meet service demands.
- Tackle and resolve critical customer service issues promptly and effectively.
- Continuously seek and implement improvements in service processes and policies, aligning teams with operational goals.
- Foster strong collaboration and coordination across teams, ensuring all departments work towards shared objectives.
- Stay committed to continuous learning and professional development.
- Plan and implement cost-effective strategies for daily store and service operations.
- Design and execute action plans for various stages of the customer service process.
- Monitor team productivity and address issues promptly to maintain efficiency and service quality.
- Collaborate with different departments to ensure consistent efforts in maintaining high levels of customer satisfaction.
- Utilize analytical skills to prepare detailed reports, driving data-driven decisions and continuous improvement in service practices.
Education
- Graduation/Post Graduation in CSE, EEE, Management, Marketing, or relevant field from any reputed university.
Experience
- 5 to 8 years
- The applicants should have experience in the following business area(s):
- IT Enabled Service, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Group of Companies
Skills
- After Sales Service
- Analytical Skill
- Branch Management
- Branch Operation
- Customer Service
- Electronics and home appliance Sales Marketing
- Strong Written and Verbal Communication Skills
- Team Leadership