Asst. Manager, Operations (Night Shift)
Rise Up Labs Dhaka (Uttara) Full time ৳15000.00 - ৳22000.00 MonthlyJob description
Rise Up Labs Job Circular has been published recently. According to the job circular, they will recruit 1 person in their organization. In this article, we have added everything about the Rise Up Labs job circular.
Responsibilities
- Supervise daily operations across inbound, outbound, and digital service channels.
- Ensure adherence to company policies, procedures, and standards.
- Monitor key performance indicators (KPIs) and develop strategies to meet and exceed targets.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Lead, mentor, and motivate a team of customer service representatives and team leaders.
- Conduct regular training sessions to enhance team skills and knowledge.
- Foster a positive and productive work environment that encourages team collaboration and individual growth.
- Maintain and build strong relationships with clients.
- Address and resolve any client issues or escalations in a timely and professional manner.
- Coordinate with the client to align call center operations with their expectations and business goals
- Analyze call center data and prepare reports on performance metrics, such as call volume, response times, and customer satisfaction.
- Identify trends and areas for improvement, implementing corrective actions as needed.
- Plan and allocate resources effectively to meet operational demands.
- Assist in recruitment and training of new staff members.
- Manage scheduling, attendance, and performance evaluations.
- Oversee quality assurance processes to ensure compliance with service standards.
- Develop and implement quality control measures to enhance service delivery.
Education
- Bachelor/Honors
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
- Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Skills
- Administration
- Call Center Management
- Call Centre Supervision/ Management
- Floor Management
- Service Operations