Sky City Hotel DhakaDhaka (Malibagh)Full time৳50000.00 - ৳60000.00 Monthly
Job description
Sky City Hotel Dhaka Job Circular has recently been published. According to the job circular, they will recruit 1 person in their organization. In this article, we have covered everything about the Sky City Hotel Dhaka job circular.
Responsibilities
The Front Desk Manager will be responsible for managing daily operations of the Front Desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the GSA team, Bell Team and Transportation staff.
Lead by example - proactively train team members and demonstrate ho¥w to perform task professionally
Provide ongoing department orientation / direction and training of service standards, procedures
Ensure that department standards are met through regular supervision and monitoring.
Duties include meeting and greeting guests ensuring the highest standards of guest care and attention
Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest
Respond to guest enquiries in a professional manner via telephone and email
Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations
Manage room inventory in PMS & Channel Manager
Promote the basic habits of smiling, greeting guests by name and thanking guests.
Help improve workflow and processes at the front desk, including updating and reviewing SOPs
Check and verify data input by Front Desk team for MIS and Audit purposes
Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses
Take ownership and follow-up on any discrepancies.
Comply with hotel and department policies and procedures at all times.
Attend weekly meeting with Management Board and participate/ provide updates/ progress
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
Education
Diploma in Hotel Management, Bachelor/Honors
Experience
At least 8 years
The applicants should have experience in the following business area(s):