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Front Desk Manager
Sky City Hotel Dhaka Dhaka (Malibagh) Full time ৳50000.00 - ৳60000.00 Monthly

Job description

Sky City Hotel Dhaka Job Circular has recently been published. According to the job circular, they will recruit 1 person in their organization. In this article, we have covered everything about the Sky City Hotel Dhaka job circular.

Responsibilities

  • The Front Desk Manager will be responsible for managing daily operations of the Front Desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the GSA team, Bell Team and Transportation staff.
  • Lead by example - proactively train team members and demonstrate ho¥w to perform task professionally
  • Provide ongoing department orientation / direction and training of service standards, procedures
  • Ensure that department standards are met through regular supervision and monitoring.
  • Duties include meeting and greeting guests ensuring the highest standards of guest care and attention
  • Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest
  • Respond to guest enquiries in a professional manner via telephone and email
  • Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations
  • Manage room inventory in PMS & Channel Manager
  • Promote the basic habits of smiling, greeting guests by name and thanking guests.
  • Help improve workflow and processes at the front desk, including updating and reviewing SOPs
  • Check and verify data input by Front Desk team for MIS and Audit purposes
  • Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses
  • Take ownership and follow-up on any discrepancies.
  • Comply with hotel and department policies and procedures at all times.
  • Attend weekly meeting with Management Board and participate/ provide updates/ progress
  • The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Education

  • Diploma in Hotel Management, Bachelor/Honors

Experience

  • At least 8 years
  • The applicants should have experience in the following business area(s):
  • Hotel

Skills

  • Customer Handling Problem solving
  • Customer Support through PhoneEmail
  • Data Entry
  • Email Communications
  • FLUENCY IN ENGLISH LANGUAGE
  • Guest satisfaction
  • Hotel industry
  • hotel reservation
  • PMS (KPI)
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Job Summery

Published On: 14 Oct 2024

Post name: Front Desk Manager

Vacancy: 1

Gender: Male and Female (both)

Age: 33 to 38 years

Job Nature: Full time

Job Category: Hospitality/ Travel

Salary: ৳50000.00 - ৳60000.00

Payment unit: Monthly

Job location: Dhaka (Malibagh)

Deadline: 14 Nov 2024

Company address

47 Shiddeshwari Circular Rd Malibag, Dhaka, Dhaka, 1217, Bangladesh

Website