The Royal Scientific Publications job circular October 2024

Job description

The Royal Scientific Publications Job Circular has been added recently. According to the job circular, they will recruit 4 people in their company. In this article, we have added everything about the The Royal Scientific Publications job circular.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently De-escalate situations involving dissatisfied customers
• Call clients and customers to inform them about the company's new products Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service
• Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
• Provide accurate, valid and complete information by using the right methods/tools.
• Identify and assess customer's needs to achieve satisfaction.
• Resolve customer complaints via call. Create a new order and provide to packaging team.
• Daily order confirmation through outbound calls.
• Use outbound calls to reach out to customers and verify orders.
• Provide real-time assistance to the executives, especially new ones.
• Handle situations in the absence of a Team Leader.
• Daily report to Team Leader. Act as the company gatekeeper.
• Collecting positive reviews from customers. Daily drop call back Walk in support(Optional)

Education

• Higher Secondary

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
• Design/Printing/Publishing

Skills

• Call Center